If you placed an order, confirmation email will be sent to you.
If you have decided to purchase DIGITAL POSTER a download link to a PDF file will be included in that mail so you can immediately download your dream board.
If you have decided to purchase PRINTED POSTER your order went into the queue for printing. Please wait for the next email from us which will include a tracking code so you will be able to check where is your shipment.
In light of the COVID-19 outbreak, we thought it would be helpful to let you know a little about our printing and packing process. For environmental reasons we always create, print, and ship all our prints as locally as possible. If you purchase the Dream Board in the USA it is printed and packed in California. If you are in any of the European countries your Dream Board is shipped from Poland.
We want to reassure you that we are taking all necessary steps to follow the World Health Organization and local authorities’ guidelines on COVID-19. Our priority is the safety of our customers, employees, and partners. We have resources in place across our facilities to ensure to monitor the situation actively and respond with proper measures if necessary adhering to Government advice.
We are currently taking a number of additional precautions including:
We will continue to monitor our procedures to serve our customers and partners with the highest safety standards throughout this special situation. If you have any additional questions please contact our customer service at firstname.lastname@example.org
Wishing you and your families safety and good health.
We are fully aware that mistakes can happen, that’s why we try to help you with that. Therefore, if you made a mistake with the information on the poster, we can give you access again (up to 14 days from the moment of order) so you can correct and order a new version for half the original price.
If your order was made more than 14 days ago we do not have any possibility to access your design anymore. Please contact us through email@example.com
If you have recently placed an order, you have 24 hours from placing your order to make the necessary adjustments. Please contact us at our support portal so we can see what can be done.
We currently cooperate with two printing houses in the world, the first in The United States in California and the second in Poland. We are already in talks with more partners around the world which will result in even faster and cheaper shipments going to Australia, New Zeeland, Asia, and the Middle East.
All orders are shipped with tracking codes. If you have any problems with your shipment or think it should have already been delivered – email us at firstname.lastname@example.org and we will take care of it for you. We cannot talk to carriers on your behalf, but there may be some information we can help you with when you talk to them.
If there is a situation where you received a confirmation of receipt of the package before receiving it, do not panic! Probably your shipping will reach you any day. If you’re in doubt, contact the carrier. It may also happen that the carrier has left the package at your address. Therefore, check it carefully before calling them. If you still haven’t solved your problem, please write to us at email@example.com
As you know, printing and organization are 100% dependent on us, and we take full responsibility for the quality of the product. Nevertheless, we rely on our partners for shipping. We emphasize accuracy and professionalism, which is why we cooperate with the best. But regardless of us, there may be problems with generating the tracking code. Sometimes there may be a delay in updating the code. If you won’t receive it within 7 working days from the date when you have placed your order please contact us at firstname.lastname@example.org
When your order is ready and the carrier has collected it, you will receive an e-mail with a special code for tracking the shipment. Depending on what time the order was processed, the waiting time for this code is from 1 to 5 business days. Some codes are generated only after the package is delivered to the sorting center. If you do not receive the email with the code within 7 days, please contact our service office at email@example.com
In the United States, Canada, and entire Europe we are using one of the best courier companies UPS as our standard shipping service. The cost of this service is included in the price.
Following options will be available soon:
Once your package is collected by the carrier, you will receive a link with a tracking code. You may contact the local office of the carrier mentioned in the confirmation email you received from us. If you have any problems contacting the carrier and if you still haven’t solved your problem, please contact us at firstname.lastname@example.org
If it turns out that:
Please contact our support team at email@example.com immediately after you notice the issue and send photos of the poster and/or packaging showing it’s damaged. Our customer service team will agree on the proper solution to your problem.
If you have selected the wrong product, color, or size when marking your order, we cannot accept returns due to customer error, wrong order size or customer oversight, or partial returns. However please contact us at firstname.lastname@example.org and explain your problem so we will see how we can help.